Legal and compliance
Terms of Service
Last updated 18 October 2026. By registering a school portal, you confirm authority to accept these terms for the school.
1. Service and authority
Qavona provides hosted school-management functions that may include admissions, enrolment, attendance, academics, reports, fees, communications, CBT, library, hostel, timetable, analytics, and assisted lesson planning. The registering person must be authorized by the school. Feature availability is governed by roles, the current plan, usage allowances, configuration, and jurisdiction.
2. Accounts and school responsibilities
The school is responsible for lawful collection and accuracy of its records, notices and guardian permissions, role assignments, credential security, authorized imports, and timely removal of access. Users must follow the Acceptable Use Policy and must not attempt to cross tenant boundaries or manipulate academic, billing, quota, coupon, or report-coverage controls.
3. Plans, report coverage, and usage
Public registration creates a Free workspace subject to published member limits and feature gates. Silver Pro and Gold Max are activated through an authorized billing workflow. School subscriptions, report-generation coverage, SMS, and selected usage-based services may be charged separately. Prices, currency conversion, allowances, and tenant-specific approved overrides are shown before purchase where applicable.
4. Payments, coupons, and refunds
Payment instructions may be routed to an available supported gateway. Access is granted only after Qavona verifies and reconciles provider evidence; browser redirects alone are not proof of payment. Coupons reduce eligible invoice value and are not cash. Refunds require review, use the original provider, merchant account, currency, and transaction, and may remove or adjust related entitlements. Coupon-funded value is never refunded as cash.
5. Availability and third-party services
We use commercially reasonable care and may maintain, queue, rate-limit, change, or retire functions for security, reliability, law, or product development. Gateways, telecommunications networks, domain providers, and optional AI providers are third parties and may have separate terms or outages. Generated educational content must be reviewed by a qualified person before use.
6. Data, suspension, and deletion
The school retains rights in records it supplies and may request an export subject to authority and security checks. We may restrict access for compromise, abuse, legal risk, or material non-payment, with notice where feasible. Operator deletion first places a tenant in a restricted 45-day recycle period. If not restored, active tenant data is purged; protected backups age out separately, subject to disaster recovery, legal holds, and financial or security retention duties.
7. Intellectual property and feedback
Qavona and its licensors retain rights in the platform, branding, documentation, and system designs. The school retains rights in its supplied content and grants the limited permission needed to operate the service. Feedback may be used to improve the platform without disclosing school-confidential information.
8. Liability and changes
The service is provided with commercially reasonable care, subject to applicable law. Neither party excludes liability that cannot legally be excluded. Material term changes will be communicated through an appropriate channel and take effect on the stated date. Continued use after that date signifies acceptance where permitted.
9. Contact
Questions may be sent to contact@qavona.com.